At Crack Academy, we strive to provide you with the best products and services. However, we understand that there may be situations where you need to request a refund. Please review our refund policy below for detailed information on how we handle refund requests:
Product and Service Eligibility: Not all products and services are eligible for refunds. Please refer to the specific product or service's terms and conditions for eligibility details.
Requesting a Refund: To request a refund, please contact our customer support team via email at [email protected] or by phone at 921-7070707. Be prepared to provide your order number and a detailed explanation of the reason for the refund request.
Refund Processing Time: Once your refund request is received, we will review it and notify you of the approval or rejection of your refund. Refunds, if approved, will be processed within 15 business days and issued via the original payment method, unless otherwise specified.
Non-Refundable Items: Certain items are non-refundable, such as services that have already been rendered.
Refund Amount: The refund amount may vary depending on the circumstances of your request. We reserve the right to deduct any applicable fees, such as restocking fees, shipping costs, or processing fees, from the refund amount.
We understand that plans can change, and you may need to cancel an order or a subscription. Our cancellation policy is designed to provide clarity on how cancellations are handled:
Order Cancellation: To cancel an order, please contact our customer support team as soon as possible. Orders can only be canceled if they have not been shipped or processed. If the order has already been processed, you may need to follow our refund policy to return the items.
Subscription Cancellation: If you wish to cancel a subscription service, please refer to the specific terms and conditions of that service for cancellation instructions. Some subscriptions may have minimum commitment periods, and early cancellation may incur fees.
Automatic Renewals: If you have signed up for a subscription with automatic renewals, you can cancel future renewals by following the instructions provided in your account settings or by contacting our customer support team.
Refunds for Canceled Subscriptions: Subscription cancellations may not always result in refunds. Please review the terms of your subscription for details on refunds or prorated refunds.
Please note that this refund and cancellation policy may be subject to change, and the most up-to-date version will always be available on our website. We encourage you to review our policy before making any purchases or cancellations.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer support team at [email protected] or call us at 921-7070707. We are here to assist you and ensure a smooth experience with Crack Academy.